To resolve a dispute with Expedia, start by contacting their customer service directly through their official phone number or the help section on the Expedia app or website. Clearly explain your issue, whether it’s related to a flight, hotel booking, cancellation, refund, or overcharge. Make sure to have your itinerary number, payment details, and any relevant documentation ready to support your claim. It’s important to stay calm, polite, and persistent during your communication to increase the chances of a successful resolution.
If the issue is not resolved through initial contact, escalate the matter by requesting to speak with a supervisor or senior representative. You can also send a formal complaint via email, including all relevant details and any previous correspondence. Be specific about what resolution you are seeking, such as a refund, rebooking, or compensation.
In cases where Expedia does not provide a satisfactory response, consider contacting your credit card company to dispute the charge, especially if services were not rendered as promised. As a last resort, you may also file a complaint with a consumer protection agency or small claims court depending on your region. Keeping records of all communication will strengthen your case throughout the process.